We can deliver: • Telephone surveys • Face to-face surveys • Focus groups • Mystery shopping • Action research • Evaluation; ‘duty to consult’/customer satisfaction surveys • Feasibility studies • community audit or needs analysis • Opinion tracking via citizens panels • Training for Individuals and Organisations We can provide training for the voluntary/community sector around issues of • organisation health • organisational processes (project management, meeting skills, etc.) • research methodologies • monitoring and evaluation • equality and diversity.